Can I change or cancel my order?

We process orders quickly, so please reach out as soon as possible and we’ll do our best to help. Changes or cancellations cannot be guaranteed once an order has been packaged or shipped.

I entered the wrong shipping address — what should I do?

Please contact us as soon as possible at hello@luccaandfrankie.com. If your order hasn’t shipped yet, we’ll do our best to update the address before it leaves us.

Will I receive an order confirmation?

Yes. You’ll receive an order confirmation by email shortly after your purchase. Please review your order details and shipping address, and contact us as soon as possible if anything needs to be corrected.

How quickly will my order ship?

Orders are typically packaged and shipped within 1–2 business days. Once your order is on its way, you’ll receive an email with tracking information.

Do you offer free shipping?

We offer free standard shipping on all U.S. orders, with no minimum purchase. We currently ship within the United States only.

Do you offer expedited shipping?

We currently offer standard shipping only.

What if my order arrives damaged?

Please email hello@luccaandfrankie.com promptly with your order number and photos of the damaged item and packaging. Keep all packaging while we work with you to resolve the issue. This also applies to Found items, even though they are final sale.

Do you accept returns?

Please contact us within 14 days of delivery to request a return for an eligible pillow cover. Items must be unused, unwashed, and returned in their original condition. Customers are responsible for return shipping costs.

Found pieces are vintage or antique, one of a kind, and final sale. We carefully photograph and describe each piece, including notable signs of age or wear, so please review all photos and details before purchasing.

If your order arrives damaged or you receive an incorrect item, please contact us right away and we’ll make it right.

Do you offer exchanges?

We do not offer exchanges at this time. If you would like a different textile size or style, you may return an eligible item within the return window and place a new order.

What if my item arrives damaged or incorrect?

Please email hello@luccaandfrankie.com promptly with your order number and photos of the item and packaging. Keep all packaging while we work with you to resolve the issue at no additional shipping cost to you. This also applies to final-sale Found items.

What size insert should I use?

For a full, designer look, we recommend sizing your insert 2" larger than your cover.

What should I expect from Found pieces?

Found is a collection of vintage and antique objects, each with its own history. Signs of age, patina, variation, and wear are part of their character and are to be expected. We photograph and describe each piece carefully, including any notable condition details.

What should I expect from handmade textiles?

Our textiles are made in small batches using hand block-printed fabrics and natural linen. Because of the handmade process, subtle variations in color, pattern, and print placement are expected and make each piece unique.

How should I care for my pillow cover?

Spot clean as needed. To preserve the fabric and hand-printed design, we recommend treating your pillow cover gently and avoiding harsh cleaning products.